Booking conditions

Home In Italy sas - P.I. IT 03090520549

All bookings are made with Home In Italy. Your signature on the booking form shall be taken as your and your party’s acceptance of all of the following conditions:

BOOKING FORMS

• ONLINE BOOKING FORM

How to book

• 1.BOOKING FORM/DEPOSIT/PAYMENT OF THE BALANCE
  Once you have selected your accommodation, you can phone us or send us an email. If the requested property is available, we can place a provisional booking for you. We will then send you the booking form to be filled in, signed and returned to us together with a copy of your passport as well as the invoice including the payment instructions and our bank details.
  In order to confirm the booking, we need to receive the payment as follows:
  - For bookings made more than 9 weeks (63 days) prior to the rental date, a 30% deposit is required (unless differently indicated) within 2 working days. The balance of the rental charge (plus 10-15% service charge and 5% island tax) is due 9 weeks (63 days) before your arrival date (unless differently indicated). Failure to fulfil this payment will be treated as a cancellation and we will be entitled to apply the cancellation charges as set out in paragraph 8;
  - For bookings made nine or less than 9 weeks (63 days) prior to the rental date, the full rental amount (plus 10-15% service charge and 5% island tax) is required within 2 working days.
  No contract will exist between us until we issue the invoice and receive the required payment.
  
• 2.GOVERNMENT TAX
  Villa rentals are subject to all applicable Government taxes and fees which are subject to change without notice. The villa renter is responsible for the payment of any applicable taxes and fees in place at the time of villa occupancy.
  
• 3.METHODS OF PAYMENT
  You can pay by either credit card or bank transfer. We accept Visa, Mastercard, American Express, Union Pay and Diners. Payments by credit card will be charged in Euros at the exchange rate of the payment day and are subject to a service charge.
  Payments via bank transfers should be free of bank charges and in US Dollars and are subject to a bank fee of USD 70.
  The weekly rates mentioned on the website do not include the 10-15% service charge and 5% island tax.
  
• 4.ACCOMMODATION VOUCHER
  Once the rental charge is fully settled, and the booking form fully completed, we will send you the accommodation voucher along with the useful contact numbers.
• 5.SECURITY DEPOSIT
  The security deposit is held on your credit card following a pre-authorization procedure a few days before your arrival (unless differently indicated), in order to cover possible damages or loss at the property. The amount varies for each villa and it is 10% of the total amount of the reservation. The same amount will be released a few days after the departure in case no damages occur during the stay. Kindly note that it may take from 1 to 3 months for the actual release of the amount, depending on your bank transaction timings.
  
• 6.CARE OF PROPERTY
  You are responsible for ensuring that, upon departure, the villa is left in the same condition of cleanliness and repair as found upon arrival. Any loss or damage caused by your failure to respect fixtures or fittings will be deducted from your security deposit. If you are aware of any damages, please notify the caretaker immediately so that necessary repairs can be made. If damages are identified by you and the caretaker during the final inspection of the property you will be expected to pay for the repairs upon departure. If the caretaker is unable to obtain an estimate, this should be notified to us as quickly as possible and we will debit your credit card for the amount shown on the repairs’ receipts. In the event of a disagreement between you and the caretaker regarding the extent of the damage please call our Help Line (details are stated in the accommodation voucher) immediately.
  
• 7.CANCELLATION BY THE CLIENT
  Based upon the date on which we receive written notification of a cancellation by you for any part of your booking, or the booking being cancelled by us due to non-payment, the following charges shall apply:
  - Cancellation received 9 weeks or more before the arrival date: charge of the deposit already paid to confirm the booking;
  - Cancellation received less than 9 weeks prior to the arrival date: charge of 100% of the total due.
  The above cancellation policy applies to bookings confirmed with standard payment conditions mentioned in paragraph 1. The cancellation policy varies in case of bookings confirmed with different payment terms.
  
• 8.ALTERATION & CANCELLATION BY THE COMPANY
  Although it is highly unlikely that we will have to make any changes to confirmed arrangements, it does occasionally happen, and we will advise our clients at the earliest possible date. If for any reason beyond our control, we are unable to provide you with the property you have booked, we reserve the right to transfer you to a similar property. If the cost is less than your original booking then you will receive a refund. If, however, the cost is more, then, upon your acceptance, you will have to pay the difference. However, if this is not possible or you do not wish to be transferred, we will cancel the booking and refund the full amount paid to us for the property, but we shall not in such circumstances be liable for any compensation, damages, cancellation charges for travel or other arrangements whatsoever.
  
• 9.LISTING INFORMATION
  The utmost care has been taken to provide accurate information on our catalogue. However, property owners do sometimes make changes and all references to the condition of the property or services must not be taken as statements of fact but as statements of opinion.
  

• 10.RESPONSIBILITY OF THE COMPANY
  All due care and attention have been given to making your holiday arrangements, but since we do not personally own the villas, we cannot accept responsibility for the breakdown of the water, gas and electricity supply, telephone, quality of roads, scorched lawns due to excessive sun, or the failure of swimming pool filter systems. Although we will make every endeavor to rectify and solve any problems as soon as possible, we have no legal responsibility to compensate you for any personal injury, death, loss or damage of whatever nature suffered by you or by any member of your party.
  
• 11.INSURANCE
  All clients are advised to be insured against holiday risks and cancellations. We invite you to include the name and address of the insurance company as well as the policy number on the booking form.
  
• 12.ARRIVAL & DEPARTURE TIMES
  Arrival is normally scheduled at 3pm (unless differently indicated). Should you be unable to arrive between these times, you should let us know as soon as possible. For late arrivals, the owners may charge for the extra waiting time involved. You should ask us in writing in advance if the caretaker or the key holder, who lets you into the property is going to be able to arrange your access at a later time. We are unable to guarantee access to any of our properties if you arrive later than 10.30pm. Departure is normally scheduled within 12 noon (unless differently indicated). The keyholder shall inspect the property. You will be required to settle any extra services that you might have used or requested during your stay, such as cooking or shopping service and extra cleaning.
  
• 13.COMPLAINTS
  Home in St Barts and the villa owner are not responsible for issues out of their control such as failure of the public water supply, gas, electricity, telephone, air condition, television, cable service, appliances etc. though they will endeavor to arrange for these problems to be solved upon notification.
  Should you have any problems during your stay you should contact us immediately. Failure to do so may reduce your right to compensation. Please note that if the property is abandoned without any notice to Home In St Barts all rights to compensation are lost. Please note that we can be contacted from Monday to Friday, 10am to 6pm Italian time on our office numbers, or at other times on our Help Line number of our local partners. All relevant contact numbers are indicated on your accommodation voucher. Please note you have one week after your departure to send a written complaint that is necessary to open the proper procedure, failure to do this will exclude your right to compensation.
  
• 14.SIZE OF PARTY/MAXIMUM OCCUPANCY
  Property owners reserve the right to refuse admittance if the number of persons arriving exceeds the maximum the property can sleep, as set out in the relevant listing description unless a written specific agreement has been given. Caravans and tents are not permitted on the property under any circumstances.
  Parties, weddings, and receptions are strictly forbidden without prior written permission. The property will be occupied for the entire lease period and no portion of it can be sublet.
  Should the key holder/ Home in St Barts representative discover any additional occupants, clients will be asked to vacate the villa and no refund of the rental charge will be given.
  
• 15.LAW AND JURISDICTION
  Your contract with us is governed by Italian Law and comes under the exclusive jurisdiction of the Italian Courts. Any disputes concerning the execution and/or interpretation of the rental contract shall be referred for representation to the Courts in Perugia (Italy).
  
• 16.FORCE MAJEURE AND SIGNIFICANT CHANGES
  Home in St Barts is not liable and does not authorize any refunds for the following events: Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, acts of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout or interruption or failure of utilities, nuclear disaster, epidemics, quarantine, technical or administrative problems with transport or any other occurrences beyond our immediate control and which, despite all due care being taken, could not have been avoided.
  
• 17.CANCELLATION/AMENDMENT FEES FOR EXTRA SERVICES
  Should you wish to cancel or amend any of the extra services that you have booked please do so at your earliest convenience by sending us an email. Cancellation charges for travel arrangements are determined by the service providers.
  
• 18.RULES AND REGULATIONS
  You and your guests shall abide by all rules and regulations established by Home in St Barts, appropriate decorum and civilized behavior are required to ensure a family environment and the quiet enjoyment of all guests and neighbors. Illegal drugs, hazardous substances and materials, including fireworks, are not allowed in the villa at any time. Villa rules and regulations are established and enforced by Home in St Barts and the villa owner in their absolute discretion and are subject to change. It is your responsibility to review and be aware of the rules and regulations. Violations may result in removal from the villa. All bookings are made through Home in Italy SAS, represented by Daniela De Luca, Via Settevalli 131/F, 06128 Perugia, Italy.